Support workspace
AI Support Copilot
Turn a customer email into a grounded, quality-checked support response.
Analyze the request, retrieve relevant knowledge, draft a response, and review it before sending.
Customer request
Start from a sample scenario or write your own customer email.
AI analysis
How the request was classified and how urgently it needs attention.
Category, sentiment, and urgency will appear here after you run the analysis.
Knowledge used
Sources retrieved to ground this response.
Relevant help-center and policy sources will appear here once the analysis is complete.
Suggested response
An AI-drafted reply based on the request and the sources above. Review it before sending.
A suggested response will appear here once relevant knowledge has been retrieved.
Response quality
An automated review of the response before it goes to the customer.
The response will be scored for tone, relevance, clarity, completeness, professionalism, and groundedness, and checked for risky claims.